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Booking Terms & Conditions
 
The booking terms and conditions of CRN Travels (CRN Estates & Designs Pvt Ltd) are detailed in this document. All bookings with CRN Travels (CRN Estates & Designs Pvt Ltd) are subject to the terms and conditions and limitations of liability as mentioned here. By making a booking with CRN Travels (CRN Estates & Designs Pvt Ltd), you are agreeing to these terms and conditions. In the event of a contradiction between the terms and conditions mentioned here, on CRN Travels (CRN Estates & Designs Pvt Ltd) itineraries and documents or those posted on the Internet sites of CRN Travels (CRN Estates & Designs Pvt Ltd), the latter will apply.
 
 
1 – BOOKINGS AND PAYMENT
 
1.1 All bookings are handled by the CRN Travels (CRN Estates & Designs Pvt Ltd) team. Bookings are finalised only upon receiving the payment in full.
1.2 Booking Confirmation, Deposit and Modes of payment:
  • CRN Travels (CRN Estates & Designs Pvt Ltd) will provide via email the Travel Itinerary, Vouchers for Hotels and the deposit amount required to secure your booking plus the booking terms and conditions.
  • A deposit of 50% of the total amount of the booking must be paid by international bank transfer or credit card payment online via our bank’s payment portal within 7 days of the issuance of the Booking Confirmation. If the deposit is not received by CRN Travels (CRN Estates & Designs Pvt Ltd) within this time, the booking may be cancelled without notice.
  • Caution: In India, a hotel reservation is confirmed only by making an advance payment to the hotel. We pre-reserve your first choice of hotel in each destination (subject to availability); these pre-reservations are generally valid for 8 days. Flight and rail availability is also limited on many of the popular sectors in India and tickets can only be confirmed with payment in full. We kindly request that you pay the 50% deposit quickly so as to give us the best chance of confirming your first choice of hotels and transport sectors.
  • Credit Card Transactions. CRN Travels accepts Visa and Mastercard credit card payments via our online payment portal. If for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider, and not against CRN Travels (CRN Estates & Designs Pvt Ltd) and in the event that payment has been made to CRN Travels (CRN Estates & Designs Pvt Ltd)  by credit card, you agree that you will not seek to charge back your payment to CRN Travels (CRN Estates & Designs Pvt Ltd)
  • After CRN Travels (CRN Estates & Designs Pvt Ltd) receives the 50% deposit and confirms your reservations, you will receive an invoice showing the receipt of the deposit and the remaining balance (50%). Please be aware that international bank transfers can take between 48 hours and 15 days to process.
  • The outstanding balance of the invoice is to be paid to CRN Travels (CRN Estates & Designs Pvt Ltd) at least 21 days prior to arrival in India by bank transfer or online credit card payment.
  • For all bookings where travel is within 21 days, full payment is due immediately at the time of booking.
  • Any delay in the payment of the deposit or balance may result in the cancellation of your booking.
1.3 Payment process:
  • CRN Travels will send you an invoice with quotation and a link for payment.
  • Please click on this link and follow process of payment for credit cards.
 
2 – TRAVEL INFORMATION
 
2.1 Passports and Visas
All travellers listed on the trip itinerary must be in possession of a valid passport and all relevant visas. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports and visas, which meet the requirements of immigration and other government authorities at every destination. Please refer to your nearest Indian Consulate for more information regarding visa requirements. If your itinerary includes travel to any other country besides India, please check on visa requirements for each country that you will visit. All passports require at least 6 months of validity from the planned date of departure from India. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.
 
2.2 Non Transferable. It should be noted that all travel documents issued are non- transferable. Such documents may include but are not limited to, airline tickets, hotel vouchers, tour vouchers, exchange orders or any other document used to confirm an arrangement with a service provider. Such documents may also be subject to conditions such as, but not limited to, being non-refundable, non-date-changeable and subject to cancellation or amendment fees.
 
2.3 Health and Safety Information. CRN Travels (CRN Estates & Designs Pvt Ltd) advises you to regularly consult your country of residence’s department of foreign affairs website. Here you will find any information pertaining to safe travel in India and its surrounding countries. CRN Travels (CRN Estates & Designs Pvt Ltd) advises you to regularly consult the information provided by the proper authorities on the medical risks associated with travel to India or its surrounding countries. It is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. Please consult your travel doctor for more information.
 
 
3 – CHANGES TO BOOKINGS PRIOR TO DEPARTURE
 
All changes to bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Where we incur any liability for a change fee or charge for any booking which you change, you agree to indemnify us for the amount of that fee or charge. Your refusal to pay any reasonable change fees will be regarded as a cancellation of your booking.
Change fees for all confirmed bookings where a Booking Confirmation has been issued and a deposit has been received by CRN Travels (CRN Estates & Designs Pvt Ltd) are detailed here with exception of cases covered at point 4.3 below:
• Changes made by you prior to departure: CRN Travels (CRN Estates & Designs Pvt Ltd) will reimburse wherever possible and according to policies of hotels, airlines, trains, and any other booking facilities made for you.
Please advise CRN Travels (CRN Estates & Designs Pvt Ltd) of the changes to your travel plans as early as possible by e-mail, telephone.. Most hotels, airlines and suppliers charge a 100% cancellation penalty for changes to bookings between 7 days and 24 hours of departure. This may result in the forfeit of your deposit on these bookings.
 
 
4 – CONDITIONS OF CANCELLATION
 
All cancellations of bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Where we incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify us for the amount of that fee or charge.
 
4.1 CancellationFees
4.2.1 Cancellation fees for all confirmed bookings where a Booking Confirmation has been issued and a deposit has been received by CRN Travels (CRN Estates & Designs Pvt Ltd) are detailed here with exception of cases covered at point 4.3 below:
  • Cancellation more than 45 days prior to departure: The deposit paid by you will be refunded after the following fees are deducted: bank charges (50 $USD), flight cancellation fee (20$USD per person per ticket, except in the case of non refundable airfares, where 100% of the cost of the ticket will be deducted).
  • Cancellation between 45 and 31 days prior to departure: the total amount deposited will be reimbursed. After the following fees are deducted: bank charges (50 $USD), flight cancellation fee (20$USD per person per ticket, except in the case of non refundable airfares, where 100% of the cost of the ticket will be deducted).
  • Cancellation between 30 and 15 days prior to departure : 50% of total amount will be kept. The remaining 50% will be refunded after the following fees are deducted: bank charges (50$USD) flight cancellation fee (20$USD per person per ticket, except in the case of non refundable airfares, where 100% of the cost of the ticket will be deducted).
  • For Luxury and Comfort Superior tours, 75% of total amount will be kept.
  • Cancellation between 14 and 3 days prior to departure : 75% of total amount will be kept. The remaining 25% will be refunded after the following fees are deducted: bank charges (50$USD) , flight cancellation fee (20$USD per person per ticket, except in the case of non refundable airfares, where 100% of the cost of the ticket will be deducted).
  • Cancellation after 3 days prior to departure: 100% of total amount will be kept.
Caution: In case of cancellation by you, promptly notify CRN Travels (CRN Estates & Designs Pvt Ltd) – (Email or phone). The no-show on the departure date for any reason does not entitle to any refund. Any travel interrupted or shortened because of the participant for any reason does not entitle to any refund.
 
4.4 Refunds. All refunds will be processed within 12 weeks from the date of cancellation.
 
 
5 – INSURANCE
 
Travel Insurance: CRN Travels (CRN Estates & Designs Pvt Ltd) recommends that you take out a personal travel insurance policy including repatriation cover to protect you against the above mentioned risks. CRN Travels (CRN Estates & Designs Pvt Ltd) does not provide travel insurance. Please ensure that you take out a travel insurance policy that covers you for any adventure activities that you are participating in such as mountain trekking or scuba diving. For travel to high mountain regions and alpine areas, a specific insurance policy covering the expenses of search, rescue and repatriation in the event of an accident or illness is required. You will be asked to provide a copy of your travel insurance policy to CRN Travels (CRN Estates & Designs Pvt Ltd) as well as policy details at the time of booking. CRN Travels (CRN Estates & Designs Pvt Ltd) also requests that you provide the contact details for a person to contact in case of emergency. Please make sure you have a copy of your travel insurance policy with you at all times. You are responsible for lodging any claims on your travel insurance policy (our guides and local staff assist you if required). CRN Travels (CRN Estates & Designs Pvt Ltd) will assist you by contacting your Travel Insurance provider if you are incapacitated or unable to contact them, and will provide the invoices of any expenses incurred by you.
 
 
6 – PRICE
 
All prices are subject to availability and can be withdrawn or changed without notice.
 
6.1 Customized Itinerary Bookings
CRN Travels (CRN Estates & Designs Pvt Ltd) gives you the option to personalize your itinerary, activities, mode of transport and to give you flexibility in travel dates, however until the itinerary and the travel dates are fixed, the price is subject to change. The price of the itinerary will be quoted to you on the travel itinerary provided to you by CRN Travels (CRN Estates & Designs Pvt Ltd.
After the confirmation of the booking, the price of the itinerary can be changed if the price of flights, transport, hotels or activities exceeds the price that was budgeted for in our quoted price for the itinerary. This supplement will be advised to you in the final invoice that will be emailed to you at least one week prior to departure.
 
6.2 All Travel Bookings
All prices are valid for 7 days. After this time all prices are subject to change due to currency fluctuations. All quotes are subject to availability. Please confirm your booking as soon as possible to secure the quoted price and availability.
All prices are subject to change until paid in full due to currency fluctuations or government tax increases. After the deposit has been received, the outstanding balance is due 21 days prior to arrival. This balance amount is subject to change. If there is more than a 5% difference in the total price due to currency fluctuations or government tax increases between the time of booking (when CRN Travels (CRN Estates & Designs Pvt Ltd) receives proof of payment of deposit) and the time of final payment, CRN Travels (CRN Estates & Designs Pvt Ltd) will modify the price and inform you accordingly at least 21 days prior to arrival in India.
For any booking, either fixed or customized itinerary, if one or more participant travellers cancel their booking, and the itinerary will still be travelled by one or more participant travellers, the per person price for the booking will be increased by cost of the cancelled participants share divided by the number of remaining participants. Any refusal of acceptance of the new per person cost will be regarded as a cancellation of the booking, and will be subject to the cancellation fees mentioned in point 4.
Your refusal to pay any reasonable adjustments to the price of your itinerary will be regarded as a cancellation of your booking.
 
 
7 – ADDITIONAL BOOKING INFORMATION TO CONSIDER
 
7.1 Sometimes at the time of creating and quoting your travel itinerary, we do not know the exact details of your international flights. Consequently, as a precaution CRN Travels (CRN Estates & Designs Pvt Ltd) considers that the first and last day of your itinerary are entirely devoted to travel to and from your country of origin. However sometimes these days can finally include services such as activities, accommodation and transportation and this may affect the final cost of the itinerary.
 
7.2 After your booking has been confirmed, it is possible to extend your itinerary. CRN Travels (CRN Estates & Designs Pvt Ltd) will create a new itinerary and quotation. Any additional services and expenses will be invoiced to you by CRN Travels (CRN Estates & Designs Pvt Ltd) according to the changes that are required.
 
 
8 – RESPONSIBILITY
 
CRN Travels (CRN Estates & Designs Pvt Ltd) does not accept any liability of whatever nature, whether in contract, tort or otherwise in the following circumstances:
 
  • Loss or flight tickets or other vouchers or travel documents by the traveller;
  • For the acts, omissions or default, whether negligent or otherwise, of any service provider, over whom we have no direct control
  • Invalid or inadequate Travel Insurance, identification, passport, visa or vaccinations;
  • Any loss, damage or injury you suffer as a result of unforeseeable and insurmountable incidents or events including but not limited to: terrorism, war (including civil-war), coup, riot, civil disturbance or any type of criminal act, strikes external to CRN Travels (CRN Estates & Designs Pvt Ltd), technical or administrative failures external to CRN Travels (CRN Estates & Designs Pvt Ltd), obstruction of airspace, bankruptcy of a supplier or partner of CRN Travels (CRN Estates & Designs Pvt Ltd), bad weather, natural disaster, delays, including delays in postal services in the case of sending replacement plane tickets, passports etc, breakdowns, loss of luggage or other personal effects or misconnection of flights or other modes of transport. Any delays or necessary changes to an itinerary due to the above mentioned causes will be at the expense of the traveller. CRN Travels (CRN Estates & Designs Pvt Ltd) will not provide any compensation or refunds in such situations. Possible additional expenses related to any of the situations mentioned above including but not limited to taxes, hotel, car park fees or replacement and /or reissue of travel documents will remain the responsibility of the traveller.
  • CRN Travels (CRN Estates & Designs Pvt Ltd) reserves the right to change the dates, schedules or routes of itineraries, or cancel bookings to ensure the safety of the travellers and/or at the injunction of an administrative authority, as necessitated by unforeseeable and insurmountable incidents or events as mentioned above. In this case CRN Travels (CRN Estates & Designs Pvt Ltd) will calculate the unused portion of travel and deduct cancellation fees. The remaining amount will be held in credit for future use by the participant. If the credit is not enough to cover any new travel bookings, the difference will be paid by the participant.
    Your refusal to pay any reasonable adjustments to the price of your itinerary will be regarded as a cancellation of your booking.
 
 
Updated July 2017
 
 
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